WAYMISH is an acronym for: Why Are You
Making It So Hard…for Me to give You my money? It represents all the
slights and indifferences made by employees and organizations that
lead customers to believe that you don't really want their business.
Things like not listening to what the customer is saying, putting
policies ahead of common sense, not attempting to resolve
complaints, etc.
Can you afford to create unhappy customers that take their
business elsewhere?
How many customers does your organization lose every day? How many
were planning to give you their money but ended up leaving in
frustration? It may be more than you think! And these days you can't
afford to lose even one good customer. Let this unforgettable
program teach your staff the attitudes and behaviors that make
customers feel valued so they will buy from you again and again.
Benefits:
- Increases revenue by teaching staff how to avoid common
customer frustrations that result in lost sales
- Maximizes customer lifetime value by teaching skills that
positively impact customer satisfaction
- Creates positive word-of-mouth and referral business by
showing staff how to meet customer expectations and practice
service recovery
TESTIMONIALS...
WAYMISH tell it all! Anyone who is in the business of
serving customers can read this and if they heed it, need little
else in the way of training! It’s truly a masterpiece on
customer service! Needless to say, you can quote me!”
– Barnett Helzberg Jr., Retired Chairman, Helsberg
Diamonds (a Berkshire/Hathaway Company)
“Ray and Ted have alerted us to the cost of lost customers. In
WAYMISH they have provided a fun tool for every senior manager
serious about customer relations training and service.
WAYMISH ought to be must reading for every supermarket
operator and every employee.”
– Allen Bildner, Past Chairman – King Supermarket and
the Food Marketing Institute
Read more testimonials >
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